Projects

Change Management

Team Empowerment
Converted a traditional telemarketing call center to a self-directed, team culture that drove productivity and technology innovation to achieve 400% cost-based productivity amidst significant call volume increases. Established & maintained new, customer service industry quality standard at 99%.

Organization Restructure
Managed the human resources impact of a major business realignment, affecting employees in multiple locations, through downsizing, integration and rebuilding organizations, which achieved ~$10M cost reduction.

Business Transition
Teamed with client to consolidate multiple businesses’ marketing and sales efforts into a single company brand image with key accounts and specific industries, such as the automotive market, which increased the client’s sales and leveraged volume and preferred supplier discounts for customers.

Process and Productivity Improvement

Technology Innovation Supported major operations improvement initiative to convert claims processing from paper forms to online forms processing and effectively trained employees to demonstrate proficiency with new processes by the conversion date to achieve 57% productivity, only 10% reduced work force and a quantum leap in next generation skills upgrade for employees. Supplier Partnership Led a global team to select a key supplier for a client’s worldwide recruitment advertising and managed this partnership to leverage volume & media synergies achieving over $2.0M in annual savings. Added Value Benefits Revamped client’s employee benefits package, initiating eleven benefits changes, which increased employee understanding, as a key part of compensation, reduced business costs and enhanced the client’s image as an employer of choice.

Organization Design and Leadership Development

Diversity Commitment
Established client’s strong credibility as a key partner with minority organizations, which accelerated experienced hire recruiting and raised client's diversity image to a premier leadership level with minority organizations and business professionals.

Talent Management
Managed the development of fast track, functional leaders through leadership assessment, succession planning and development assignments to retain key potential talent. Conducted high visibility staffing programs to maintain a quality talent pipeline for leading-edge, technical disciplines. Retained high potential hires at >60%, which enhanced client’s marketplace position as a preferred employer.

Start-Up Operations
Established a new, full service, human resources function to support 100% rapid, business growth for a unique, start up business. Filled 125 positions in 10 months growing from 65 to 200+ employees. Balanced candidate slates and hired 56 women and 20 minorities. Achieved $7,200 cost per hire [$3,300 below industry average], delivered $850,000 in cost savings and maintained employee attrition at less than 10%.